If at any time you have questions about our practices or any of your rights described here, you may reach our team by contacting us at firstname.lastname@example.org.
When our customers sign-up for Paknic and our registrar or our partners' account, we collect contact information (domain registrant, administrative, technical, billing), such as company name, contact person's name, mailing address, email, and phone/fax number as well as payment information, such as your credit card number and government identification. During the time of sign-up or later, our systems record information about your session, such as the date and time of use, and the specific Internet address assigned to you including IP Address. We also tracks requests you make for information on our website for our products and services, and responses you provide to our surveys. Finally, we keep records of your payment history and communications you have with our support team. Except in extraordinary circumstances (when we receive a court order, to protect the company's rights or property, or in emergencies where someone's safety is at risk), we do not keep track of what sites you visit when you are using the services.
However, we also collect additional information when delivering our Services to you to ensure necessary and optimal performance. These methods of collection may not be as obvious to you, so we wanted to highlight and explain below a bit more about what these might be (as they vary from time to time) and how they work:
Account related information is collected in association with your use of our Services, such as account number, purchases, when products renew or expire, information requests, and customer service requests and notes or details explaining what you asked for and how we responded.
Data about Usage of Services is automatically collected when you use and interact with our Services, including metadata, log files, cookie/device IDs and location information. This information includes specific data about your interactions with the features, content and links (including those of third-parties, such as social media plugins) contained within the Services, Internet Protocol (IP) address, browser type and settings, the date and time the Services were used, information about browser configuration and plugins, language preferences and cookie data, information about devices accessing the Services, including type of device, what operating system is used, device settings, application IDs, unique device identifiers and error data, and some of this data collected might be capable of and be used to approximate your location.
Supplemented Data may be received about you from other sources, including publicly available databases or third parties from whom we have purchased data, in which case we may combine this data with information we already have about you so that we can update, expand and analyze the accuracy of our records, identify new customers, and provide products and services that may be of interest to you. If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.
We use the gathered information in order to provide you with the best on-line services. As you might expect, contact information is used to contact you concerning your account and our company. Payment information is used to validate your identity and to bill you for the services and products you order. Information on your on-line sessions is used to allocate system resources and to ensure compliance with our Terms and Conditions of Use. Information on your communications with our support team is used to address the issues raised by our customers. In addition, we regularly sends out mailings regarding the operation of its service and other goods & services that it believes may be of interest to our customers. You may request that we should not send you any such offers or mailings in future by simply sending us an email at email@example.com and we will respect your privacy. We reserve the right, however, to send bulletins and other important information regarding our products and services at its discretion.
We strongly believe in both minimizing the data we collect and limiting its use and purpose to only that (i) for which we have been given permission, (ii) as necessary to deliver the Services you purchase or interact with, or (iii) as we might be required or permitted for legal compliance or other lawful purposes. Such uses may include:
Delivering, improving, updating and enhancing the Services we provide to you. We collect various information relating to your purchase, use and/or interactions with our Services. We utilize this information to:
Sharing with trusted third parties. We may share your personal data with third parties with which we have partnered to allow you to integrate their services into our own Services, and with trusted third party service providers as necessary for them to perform services on our behalf, such as:
Communicating with you. We may contact you directly or through a third party service provider regarding products or services you have signed up or purchased from us, such as necessary to deliver transactional or service related communications. We may also contact you with offers for additional services we think you'll find valuable if you give us consent, or where allowed based upon legitimate interests. You don't need to provide consent as a condition to purchase our goods or services. These contacts may include:
If you make use of a service that allows you to import contacts (ex. using email marketing services to send emails on your behalf), we will only use the contacts and any other personal information for the requested service. If you believe that anyone has provided us with your personal information and you would like to request that it be removed from our database, please contact us at firstname.lastname@example.org.
Compliance with legal, regulatory and law enforcement requests. We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (such as subpoena requests), to protect our property and rights or the property and rights of a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal or unethical.
To the extent we are legally permitted to do so, we will take reasonable steps to notify you in the event that we are required to provide your personal information to third parties as part of legal process. We will also share your information to the extent necessary to comply with ICANN or any gTLD/ccTLD rules, regulations and policies when you register a domain name with us.
Targeted advertisements. Targeted ads or interest-based offers may be presented to you based on your activities on our webpages, and other websites, and based on the products you currently own. These offers will display as varying product banners presented to you while browsing. We may also partner with third parties to manage our advertising on our webpages and other websites. Our third party partners may use technologies such as cookies to gather information about such activities in order to provide you with advertising based upon your browsing activities and interests, and to measure advertising effectiveness. If you are located in the European Union click and you wish to opt out of interest-based advertising click here]. Please note you will continue to receive generic ads.
No. We do not share or disclose any information regarding its subscribers except (i) when we receive legal process such as a court order; (ii) when reasonably necessary to protect the company's rights or property; (iii) when it is necessary to register a domain name or any other third parties' services you have signed up or ordered for; or (iv) in emergencies where someone's safety is at risk.
You should be aware, however, that any information that you disclose in a public space such as a chat room, bulletin board, or personal Web site, domain registration is freely available to anyone else visiting that space. Paknic and our registrar cannot safeguard any personally identifiable information you disclose in these locations, nor can it ensure that information you voluntarily supplied to third parties remains private. Please review the privacy policies of third party sites frequently to ensure that your privacy preferences are respected.
You may do so by logging into your account on-line. You also may correct that information as appropriate by writing us an email at email@example.com. Please keep in mind that under our Terms and Conditions of Use, subscribers are required to provide us with your valid, current and up-to-date contact and billing information. If any changes happen, please let us know asap but not later than 30 days. We may also ask documentary proof issued by government or a reliable source to know our customer or when changes are desired in your billing information or contact information.
After you close your account with us, we normally delete your personal information after twelve months of the date of closing the account unless we are under any kind of legal obligation to retain it. We preserve account information for this short period of time in the event you wish to reactivate your account and retain your previous account settings/e-mail address. However, in the event of any account irregularities, we reserve the right to retain your contact and billing information as necessary to resolve the matter for as long as necessary.
To easily access, view, update, delete or port your personal data (where available), or to update your subscription preferences, please sign into your Account and visit "Profile" or "Account Settings". Please contact us for additional information and guidance for accessing, updating or deleting data.
If you make a request to delete your personal data and that data is necessary for the products or services you have purchased, the request will be honored only to the extent it is no longer necessary for any Services purchased or required for our legitimate business purposes or legal or contractual record keeping requirements.
If you are unable for any reason to access your Profile or Account Settings, you may also contact us by one of the methods described in the "Contact Us" section below.
We follow generally accepted standards to store and protect the personal data we collect, both during transmission and once received and stored, including utilization of encryption where appropriate.
We retain personal data only for as long as necessary to provide the Services you have requested and thereafter for a variety of legitimate legal or business purposes. These might include retention periods:
Some browsers allow you to automatically notify websites you visit not to track you using a "Do Not Track" signal. There is no consensus among industry participants as to what "Do Not Track" means in this context. Like many websites and online services, we currently do not alter our practices when we receive a "Do Not Track" signal from a visitor’s browser. To find out more about "Do Not Track", you may wish to visit www.allaboutdnt.com.
Our Services are available for purchase only for those over the age of 18. Our Services are not targeted to, intended to be consumed by or designed to entice individuals under the age of 18. If you know of or have reason to believe anyone under the age of 18 has provided us with any personal data, please contact us.
If you are a resident of the European Economic Area (EEA) and believe we maintain your personal data subject to the General Data Protection Regulation (GDPR), you may direct questions or complaints to UK's Information Commissioner's Office, as noted below:
Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, United Kingdom
Phone: 0303 123 1113